Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hipbillystudio.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@hipbillystudio.com. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Nicole@hipbillystudio.com or Jen@hipbillystudio.com. 

Shipping & Delivery

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

Domestic Shipping (US)

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days

International Shipping

We ship to select international destinations. International orders typically arrive within 10–21 business days depending on the destination and customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.

Lost or Damaged Packages

If your order arrives damaged or goes missing, please contact us at Nicole@hipbillystudio.com or Jen@hipbillystudio.com  within 7 days of the expected delivery date and we'll make it right.

Questions?

Reach out to us at Nicole@hipbillystudio.com or Jen@hipbillystudio.com — we're happy to help!